Sybase ETL Support Options:
| |
SupportNow Standard Plan |
SupportNow Enterprise Plan* |
| Sybase ETL |
Yes |
Yes |
The SupportNow Standard Plan is a comprehensive, around-the-clock annual plan designed to meet the needs of businesses and mission-critical deployments. This plan provides unlimited telephone support, 24x7 P1 support, less than 1 hour response time for P1 issues, online support services and access to all available Software Updates (maintenance and new releases). SupportNow Standard Support is purchased at the time of product purchase. Learn more
*The SupportNow Enterprise Plan delivers our most comprehensive offering of prioritized and proactive support services. This plan includes the highest priority response times, priority access to the Enterprise Technical Team and proactive services such as account management and regular review meetings. The SupportNow Enterprise Plan is not available through eShop. To purchase a SupportNow Enterprise Plan please call your local Sales Representative or Sybase Customer Service. Learn more.
For more details on Support Plans available through eShop, go to Support Plans